Travis Air Force Base, Fairfield, CA, USA
The Arora Group

Recruiting a Medical Social Worker (Special Needs Coordinator) to work at David Grant Medical Center, Travis Air Force Base, CA. The Medical Social Worker provides care for our nations active duty service members, their families, and retirees.  The Medical Social Worker – Special Needs Coordinator position is full-time, 80 hours per two weeks, Mon – Fri, 7:30AM – 4:30PM. Full benefits, including 17 days did vacation/sick leave and 10 paid Federal holidays.


  • Establishes and maintains procedures to identify military members (sponsors) whose family members have special medical and/or educational needs in a timely manner.
  • Conducts assessments of family members of RegAF sponsors to determine if special medical and/or education conditions exist that require Exceptional Family Member Program (EFMP) enrollment.
  • Ensures all RegAF sponsors known to the MTF as having family members with special needs according to DoD criteria are identified to the AFPC (Air Force Personnel Center, TX) (via the local Military Personnel Section (MPS) and/or Commander Support Staff (CSS), where applicable) for issuance of an ALC “Q”, regardless of the location of family members or the source of family health care.
  • Ensures all Army, Navy, and Marine Corps sponsors of family members with special needs are referred to their Services’ EFMP Point of Contact (POC) for enrollment and relocation support IAW Service-specific guidance.
  • Ensures every RegAF sponsor with one or more family members with special needs that is assigned to the installation has an SN file maintained at the medical facility and a case established in the AF-provided special needs data system (Q-base). 
  • Coordinates, with AFPC (and the local MPS and/or CSS, where applicable) all assignment actions for all Q-coded AF sponsors assigned to the installation, or whose personnel functions are handled at the installation, regardless of location of family members.
  • The SNC is involved in the Family Medicine Relocation Clearance (FMRC) process.
  • Ensures Q-coded sponsors assigned to the installation are contacted annually to update their EFMP status, and provide any updates needed in contact information.
  • Leads the Exceptional Family Member quarterly case reviews to discuss newly identified families, complex or unmet needs and determine appropriate resources necessary for families.
  • Recognize and remain up to date on limitations imposed by medical facility capabilities, and local national and other DoD community resources.
  • Conducts assessments of family members  to determine if special medical and/or education conditions exist that require enrollment
  • Assessment: The SNC must have the ability to identify patients and families with special medical and educational needs in a timely manner. The SNC uses a multi-disciplinary and collaborative approach with other key service providers, such as installation youth and childcare facilities, and officer and enlisted spouses groups, to ensure effective outreach and identification of special needs.
  • Planning: Collaboration with the patient, family/caregiver, primary provider and other members of the health care team for developing an effective plan of care.
  • Facilitation:  Care coordination and communication among all involved parties is key to provision of care for individuals with special medical needs.
  • Advocacy:  Support for the patient and family/caregivers to ensure proper education of the patient and family and appropriate, timely care coordination is received.
  • Educates appropriate medical staff on aspects of the EFMP program annually and may be asked to present this verbally.
  • The SNC social worker oversees and manages the Travis AFB EFMP-M IAW DoD and AF policy. 
  • Integrally involved in the Family Member Relocation Clearance (FMRC) process. Ensures all FMRC requirements are implemented by all EFMP-M staff. Coordinates the enrollment process and travel screening for all active duty family members’ and travel screening upon request to the families of DoD civilian sponsored assignments going to an overseas base.
  • Collaborates with the Integrated Delivery System (IDS) and other interagency forums that provide family medical information and referrals to base and civilian agencies.
  • Participates in the clinic orientation and training of other staff of the Special Needs Program. May serve on committees, work groups, and task forces at the facility. 
  • Completes medical record documentation and coding and designated tracking logs and data reporting as required. 
  • Completes all required electronic medical record training, MTF-specific orientation and SNC training programs.
  • Coordinate appropriate referrals to community and other Government agencies for services.
  • Independently assess the psychosocial functioning and needs of patients and their family members and formulate and implement a treatment plan, identifying the patient’s problems, strengths, weaknesses, coping skills and assistance needed, in collaboration with the patient, family and interdisciplinary treatment team. 
  • Independently conduct psychosocial assessments and provide psychosocial treatment to a wide variety of individuals from various socio-economic, cultural, ethnic, educational and other diverse backgrounds. 
  • Use medical and mental health diagnoses, disabilities and treatment procedures. This includes acute, chronic and traumatic illnesses/injuries, common medications and their effects/side effects, and medical terminology. 


  • Master’s degree in Social Work (MSW)
  • Graduate from a School of Social Work fully accredited by the Council on Social Work Education (CSWE
  • Must have a minimum of two (2) years full-time experience in specialized field of study and care coordination or case management in a medical setting, with clinical services being performed for at least 12 of the last 36 months
  • Knowledge. Must have the knowledge and skills to effectively apply Special Needs Coordinator functions.  Must be at least moderately computer literate; must be familiar with standard MS Office, general database familiarity and other good general computer/electronic office equipment functions/use.
  • Mastery of theories, principles, and methodologies underlying psychosocial practice.
  • Knowledge and understanding of developmental growth; dynamics of human behavior, family, and other social systems; and impact of illness and disability on social functioning.
  • Demonstrated abilities in program planning, implementation, and evaluation, and in conducting individual, family, group, and community assessments.
  • Strong capability to work with service members and their families who are experiencing a wide range of complicated mental, emotional, behavioral, physical, psychosocial, and environmental problems.
  • Current, full, active, and unrestricted license from one of the 50 states or U.S. territories to practice.
  • U.S. Citizen (required for access to Government computer systems)


  • Competitive pay
  • 10 days paid time off per year plus 7 sick days per year
  • 10 paid Federal holidays 
  • Health & Welfare allowance covers the cost of health insurance, long and short-term disability, and life insurance
  • Dental and vision plans offered, 401(k)

The Arora Group is an award-winning, Joint Commission-certified nationwide healthcare services company that, for almost 30 years, has provided medical care for the men and women who serve our country in the U.S. Armed Forces. Our mission is to provide world-class care and give our healthcare professionals opportunities to improve their skills, learn from the best, and serve the needs of active duty service members, their families, and veterans.

EOE AA M/F/Vet/Disability